On the topic of human motivation, Abraham Maslow stated, “The fact is that people are good. Give people affection and security and they will give affection and be secure in their feelings and their behavior.” Affection, or love, may indeed be the primary ingredient to foster employee commitment to your organization. In the modern landscape … Read more
“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali Bear with me on this introduction. Recently, I was preparing an employee training session on creating positive customer experiences, a staple “day-one-of-training” topic in training programs for almost any employee who delivers any kind of service or product. … Read more
Happy Wednesday. I believe that our seemingly disparate day-to-day life experiences, if taken careful note of, intersect in the most amazing ways which can uncover profound meaning. I am currently reading and finishing the amazing biography of Dietrich Bonhoeffer, a Christian pastor who stood up to Adolf Hitler and the Third Reich, and who stood … Read more