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It’s Time to Stop Dehumanizing Frontline Workers

Last year, in an airport restroom, I saw a man crumple a paper towel and throw it toward a trash can attached to a janitor’s cleaning cart. It bounced off the rim and dropped to the floor, right next to the janitor’s boot. The two exchanged glances and the man walked out the door, leaving […]

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How to Connect Your People to Purpose and Why It’s Vital

If you’ve read the many workplace psychology studies and whitepapers published over the past decade, you probably know that a sense of purpose in work is important. Studies show that when people believe that their work matters, they’re four times more likely to be engaged, are more motivated, learn faster, and are more fulfilled. But do you know how to […]

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How to Be a Meaning-Giver: Why “Meaningful Work” is Everyone’s Job

Meaningful work is everyone’s job. Lisa had been a janitor for a decade when I asked her to describe a time when she experienced her work as especially meaningful. She needed just a few seconds to recall a moment, “This one has given me motivation ever since.” It wasn’t what I was expecting. She started, […]

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