Zach’s Blog

The Time is Always Now: Introducing ZachMercurio.com

I am excited to announce that I am officially launching a new website: www.ZachMercurio.com Why? …to inspire individuals and organizations to deliver their purpose in the world. How? By using my practical experiences in building purpose-driven, effective, and transformational teams, cultures, and organizations inspired by my training and education in organizational learning, performance, and change. … Read more

Sunday evening thoughts: Find your garden

Tonight was a very typical summer Sunday evening at home. There were the typical thoughts and very typical chores. The usual questions churned:  Am I ready for the work day tomorrow? How am I going to fit in that conference call on Tuesday afternoon? Who is driving our son to daycare this week? As I … Read more

Customers are humans too

“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali How do you know that someone cares about you? If you are like any other person, you probably started thinking about things like: “they smile at me,” “they show me attention,” “they listen to me,” and so on. … Read more