Zach’s Blog

It’s Time to Stop Dehumanizing Frontline Workers

frontline workers zach mercurio

Last year, in an airport restroom, I saw a man crumple a paper towel and throw it toward a trash can attached to a janitor’s cleaning cart. It bounced off the rim and dropped to the floor, right next to the janitor’s boot. The two exchanged glances and the man walked out the door, leaving … Read more