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Would Einstein leave your organization?

“Logic will get you from A to B. Imagination will take you everywhere.” – Albert Einstein This last week marked the 100th anniversary of Einstein’s General Theory of Relativity. In last Sunday’s New York Times’ op-ed, The Light-Beam Rider, Walter Isaacson offered readers a vivid glimpse into the mind of one of the most brilliant […]

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Sunday evening thoughts: Find your garden

Tonight was a very typical summer Sunday evening at home. There were the typical thoughts and very typical chores. The usual questions churned:  Am I ready for the work day tomorrow? How am I going to fit in that conference call on Tuesday afternoon? Who is driving our son to daycare this week? As I […]

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Customers are humans too

“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali How do you know that someone cares about you? If you are like any other person, you probably started thinking about things like: “they smile at me,” “they show me attention,” “they listen to me,” and so on. […]

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