Writing

A Simple Formula for Inspiring Teams

Why is greater than how and both are greater than what. This simple formula can transform leaders and organizations. Applying this formula to every process from on-boarding to training to performance evaluations has changed every team I have worked with. When people come into your organization do you ask them why they exist? Do you … Read more

Would Einstein leave your organization?

“Logic will get you from A to B. Imagination will take you everywhere.” – Albert Einstein This last week marked the 100th anniversary of Einstein’s General Theory of Relativity. In last Sunday’s New York Times’ op-ed, The Light-Beam Rider, Walter Isaacson offered readers a vivid glimpse into the mind of one of the most brilliant … Read more

Ditch the Mission Statement: 3 Ways to Create a Purpose-Oriented Team

It may be time to ditch the traditional mission statement. In the ESPN 30 for 30 documentary “The Gospel According to Mac.” The film tells the story of the University of Colorado’s inspiring 1990 football National Championship run. While sports metaphors tend to be tired and overdone in motivational conference keynote speeches, this story is markedly … Read more

You Are a Customer Service Expert Because You are a Human

  Customer service is a $92 billion industry and is outsourced faster than almost anything else as an organization grows. Consultants make thousands per day to “teach” people customer service. Why? After all, customers are who we all are – humans – right? Disturbingly, maybe not. Because when I ask people, “What is a customer?” … Read more

Launch!

Today I met with a young student who was interested in interviewing me for a documentary. While breaking the ice, I asked, “So, why are you a journalism major?” She paused. “Well, I’ve always wanted to make documentary films and tell stories to the world…,” she began excitedly. [“Great!” I thought,  “She’ll be wonderf…] “…but,” … Read more