Zach’s Blog

The Cost of Not Mattering at Work

The Cost of Not Mattering at work header image on Zach Mercurio's blog

A couple of years ago, a supervisor asked me to work with a group of supposedly “unmotivated” maintenance workers. One of their daily summer responsibilities was washing the buildings’ bottom floor windows in a large complex. I interviewed each employee and asked, “If you were running this place, what would you do differently?” These were … Read more